Are there any setup fees or transaction fees?
No, you only pay the monthly price, no additional fees.
Can I customize my plan by adding a feature I need or more users?
Yes, we can customize any of our plans to fit your needs. Contact our sales team at [email protected]
to find out how we can add a specific feature to any plan or add extra staff users.
Can I switch my store from another platform?
Yes, we'll be glad to help you switching over to continue growing your business. We have special incentives
for switching and can assist with the products and design migration. Schedule a call with a migration specialist
What integrations, payments and apps are supported?
We're partners with 100+ payment solutions
including Paypal, Stripe, Square and Visa. And have built-in integrations with Mailchimp, AWeber, Google, Facebook, Houzz, and more. For a full list of integrations visit our App Store
Can I cancel my account at any time?
Yes. you can easily cancel your account from your control panel if you decide 3dcart is not the best solution for your business. We do not offer refunds on our service.
Can I change my plan after I sign up?
Of course you can! 3dcart's amazing ecommerce solution is designed to grow as your business grows. So if you want to switch your current package at any time, give us a call and we’ll make it happen.
Do you offer any discounts on plans?
Can I use my own domain name?
Absolutely! We offer FREE Domain name registration with all of our ecommerce plans. If you already have a domain or want to use a subdomain, our support team can help point your existing domain to your new 3dcart store.
Will my store be PCI Compliant, safe and secure?
Your store's data is completely safe. 3dcart is a fully-hosted, VISA PCI Certified ecommerce solution with a 99.99% uptime guarantee. More hosting information is available here: https://www.3dcart.com/ecommerce-hosting.html
, so not even a natural disaster can compromise you business.
Do I need a separated web host or website ?
You can use your 3dcart online store with any existing website, but if you don't have one, then you can run your entire website, online store, blog and more directly from 3dcart.
How do upgrades to the next plan work?
Upgrades between Startup, Basic, Plus and Pro happen automatically once your trailing twelve-month sales volume reaches the maximum online sales supported by your plan. Upgrading your account to the next plan gives you room to grow and offers immediate access to additional staff users and to the features available in the next plan.
Can I sell more than $400,000 per year in the PRO Plan?
Yes, the PRO plan starts at $229/month for up to $400k in online sales per year. There is no limit regarding how much you can sell on this plan, as the limit goes up in $100k increments for an additional $50/month of service. Your monthly plan will be increased +$50/mo for each additional $100k in online sales to accommodate for your business growth.
Can I upgrade from the PRO Plan to 3dcart Enterprise?
Once your trailing twelve month sales volume exceeds $400,000, you qualify to upgrade to our Enterprise solution. This is calculated by adding up the sales volume you've processed over the last twelve months in USD; or if you have not yet been with 3dcart for twelve months, your sales volume processed over your existing time with 3dcart prorated to 12 months. This gives you the infrastructure needed to keep growing your business.
All prices in US Dollars.
* Credit Card Processing: Special rates provided by third-party partners, the processing fee for debit and credit cards begins at 2.9% + $0.30 per transaction for all 3dcart plans. Based on your plan, and third-party payment partner requirements you may be eligible for that plan’s published processing rate. Eligibility requires that you’re a US-based company, new 3dcart client, submit application for credit card processing account with third-party partner. Application does not guarantee approval.